Shipping policy

At Velure, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for full details on how we handle deliveries.

1. Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

During peak seasons or promotions, processing times may be slightly delayed.

2. Shipping Time & Delivery

Estimated delivery time: 3-14 business days (depending on your location).

Remote or outlying areas may take longer.

Once your order has been shipped, you will receive a tracking number via email or SMS.

3. Shipping Fees

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions from time to time—these will be clearly stated on our website.

4. Order Tracking

Once your order is dispatched, you will receive tracking details.

Please allow up to 24 hours for tracking updates to reflect.

5. Delivery Issues

Velure is not responsible for delays caused by:

Courier issues

Incorrect shipping addresses provided by the customer

Weather or unforeseen circumstances

If your order has not arrived within the estimated time, please contact us and we will assist in tracking it.

6. Incorrect Address

Please ensure your shipping details are correct at checkout.

Velure will not be responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately before the order is dispatched.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.

We may request photos or additional information to resolve the issue quickly.

8. International Shipping (If Applicable)

International delivery times may vary depending on the destination.

Customers are responsible for any customs duties or import taxes that may apply.

9. Contact Us

If you have any questions regarding your shipment, feel free to contact us:

Email: velureonline@outlook.com

Phone/WhatsApp: 076 703 7362